My Chick-fil-A
Story

For 5 years I was a pastor, with the goal of showing people the reality of the love of Jesus. Yet I found myself mostly interacting with the same people that believed the same as me, and only seeing them once a week. I left being a pastor only knowing that I wanted to find a place I could interact with people that wouldn't normally come to a church building. Chick-fil-A welcomed me with open arms and fulfilled what I was looking for.

• —Community involvement is of the utmost importance to me. I want to show the love of Jesus to as many people as possible.
• —Chick-fil-A resonates with people in a way that both communicates care and draws in a crowd.
• —Chick-fil-A has given me the opportunity to interact with thousands of people every week, while also getting to daily pour into and develop the team around me.

What I have accomplished reflects what I hope to become as an operator. I have grown the brand of Chick-fil-A in communities across the country and have influenced every aspect of the business, all while training and working alongside others to turn success into reality.

• —Creating training programs and meeting with leaders across three locations to maximize individual growth and streamline their path to promotion within the company.
  • —Manager Training Plan completely curated in-house and used to help those struggling with leadership capabilities to realize their full potential.
  • —Video training series collaborating with all leadership team to complete a full team book study without the need for meetings.
  • —Leadership Development Pipeline tracking employee growth, potential to be promoted, and the steps needed to continue their ascent in the company.
• —Developing innovative new systems to enhance the operational experience for team members and guests.
  • —A camera system for breaders to help reduce hold times in BOH and better train new hires for all kitchen positions.
  • —A revolutionary Mobile Drive-Thru scan feature that increased mobile overall satisfaction to 96% and higher than top 5% of the chain.
  • —Partnering with Chick-fil-A INC's Senior Product Leads for Customer Digital Experience to test how our drive-thru technology could benefit all restaurants without a dedicated mobile lane, and piloting a test with them for auto-release at traditional drive-thru locations.
  • —Payment method while using headset that significantly improved Speed of Service. Decreasing average wait times by 2 minutes during dayparts in which headset is primarily used for order taking.
• —Initiating a 12 month plan to optimize finances, talent, marketing, and training during a time of change in our market.
  • —Working with all directors across multiple locations to execute this plan, leading to 20% higher sales than initially projected.
  • —Orchestrating a community engagement campaign across multiple locations to drive brand loyalty. Producing signage, texting campaigns, social media posts, and "You Are Loved" offer card holders that have brought a 7% increase on return to our specific locations.